Refund & Return Policy
Last updated: January 2026
1. Custom Made-to-Order Products
Custom made-to-order products cannot be returned or refunded once production has started. These products are manufactured specifically to your approved specifications and design, making them non-returnable after production begins.
We provide a
free digital proof before production
so you can review and approve your design, colors, size, and all specifications. This is your opportunity to ensure everything is exactly as you want it before we begin manufacturing. Once you approve the proof in writing, we will proceed with production.
2. How to Request a Refund or Remake
We will remake or refund your order if any of the following conditions apply:
- Goods materially differ from the approved proof
- Products arrive damaged or defective
- Products were not delivered due to our error
Claim Period:
All claims must be submitted within 14 days of delivery.
How to Submit a Claim:
Send an email to cs-sticker@guangdongcs.com with:
- Your order number
- Clear photos of the issue (damage, defect, or discrepancy from approved proof)
- A brief description of the problem
We will review your claim and respond within 12 hours with a resolution.
3. What We Cannot Refund
The following are not eligible for refund or remake:
- Customer-approved artwork errors (errors in the design or content you approved)
- Change of mind after production has started
- Carrier or customs delays (delays beyond our control)
- Minor variations in color, finish, or size within normal manufacturing tolerance
Manufacturing Tolerance:
Minor variations in color, finish, and dimensions are normal in custom manufacturing and are not considered defects.
4. In-Stock Products
In-stock products are returnable under the following conditions:
- Return must be requested within 14 days of delivery
- Product must be unused and in original packaging
- Product must not show signs of use or damage
Return Shipping:
Return shipping costs are paid by the buyer, unless the item was defective or damaged.
Refund Processing:
Once we receive and inspect the returned product, a refund will be issued to your original payment method.
5. Order Cancellation
You may cancel your order and receive a full refund at any time
before proof approval
. Once you have approved the proof in writing, the order enters production and cannot be cancelled for a refund. Contact cs-sticker@guangdongcs.com to request cancellation before proof approval.
6. How Refunds Are Issued
Approved refunds are returned to the original payment method used for the order.
Refund Timeline:
Refunds are typically processed within 7 to 20 business days of approval. In all cases, refunds will be issued no later than 30 business days.
Note:
Depending on your bank or payment provider, it may take an additional 3 to 5 business days for the refund to appear in your account after we have processed it.
Contact Us
If you have questions about this policy or need to report an issue with your order, please contact us:
Email:
cs-sticker@guangdongcs.com
WhatsApp:
+86 18718684696
Response Time:
We typically respond within 12 hours