Privacy Policy

Last updated: January 2026

CSticker ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (csticker.com) and use our services. CSticker is a factory-direct manufacturer of custom printed labels and stickers. Your labels are printed, finished and inspected in our own factory in Shenzhen, part of a Shenzhen manufacturing group operating since 2010.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you interact with our website and services:

Contact Information:
Name, company name, email address, phone number, and country of residence

Shipping Information:
Mailing address, shipping address, and delivery preferences

Design and Artwork:
Design files, artwork, logos, images, and specifications you upload for custom label and sticker production

Order Details:
Product specifications, quantities, materials, finishes, and customization preferences

Quote Requests:
Information submitted through our quote request form, including project details and requirements

Account Information:
Username, password, and profile information if you create an account

Communication:
Messages, inquiries, and correspondence sent via email, phone, WhatsApp, or contact forms

Payment Information

When you make a purchase, payment information is processed by our third-party payment provider.
We do not store full credit card details, card verification codes (CVV), or other sensitive payment card information on our servers.
Payment processing is handled securely by our payment provider in compliance with PCI DSS (Payment Card Industry Data Security Standard). We may retain transaction records, order amounts, and payment status for billing and order fulfillment purposes.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

IP address and device type
Browser type, version, and operating system
Pages visited, time spent on each page, and navigation patterns
Referral source and links clicked
Cookies and similar tracking technologies
Search queries and product interactions

Third-Party Information

We may receive information about you from third parties, including payment processors, shipping carriers, analytics providers, and social media platforms when you interact with our content or services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process, fulfill, and deliver your orders and custom label/sticker production
To send order confirmations, shipping updates, and delivery notifications
To respond to your inquiries, quote requests, and customer support questions
To provide design proofs, samples, and production updates
To improve our website, products, services, and manufacturing processes
To send marketing communications and promotional offers (with your consent)
To analyze website usage, user behavior, and trends
To comply with legal obligations and regulatory requirements
To prevent fraud, unauthorized access, and other security threats
To protect the security and integrity of our services and intellectual property
To manage your account and provide customer service

3. Information Sharing and Disclosure

We do not sell, trade, rent, or share your personal information with third parties for their marketing purposes.
However, we may share your information in the following limited circumstances:

Payment Processors:
We share payment information with our third-party payment provider to process transactions securely. Your payment details are handled according to their privacy and security policies.

Shipping Carriers:
We share your shipping address and contact information with shipping carriers (such as DHL, FedEx, UPS, or local couriers) to deliver your orders.

Manufacturing Facilities:
We share your design files, artwork, order specifications, and shipping information with our manufacturing facilities to produce and fulfill your custom labels and stickers.

Service Providers:
We may share information with vendors and contractors who assist us in operating our website, providing customer support, and conducting our business (e.g., email service providers, analytics platforms, hosting providers).

Legal Requirements:
We may disclose information when required by law, court order, or government request, or to protect our legal rights and the safety of our users.

Business Transfers:
If we merge, acquire, or sell assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

With Your Consent:
We may share information with third parties with your explicit permission for specific purposes.

4. Your Artwork and Confidentiality

We understand that your design files, artwork, logos, and creative concepts are valuable and confidential. We treat all artwork and design files you submit with strict confidentiality:

Your artwork is used solely for the purpose of producing your custom labels and stickers
We do not share, display, or use your artwork for any other purpose without your explicit written consent
Your designs are not used for marketing, portfolio, or promotional purposes without permission
Access to your artwork is restricted to our manufacturing team and necessary service providers
We maintain secure storage and handling procedures for all design files
Upon request, we will delete your artwork files after order completion and a reasonable retention period

You retain full ownership and intellectual property rights to your original artwork and designs.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content:

Essential Cookies:
Required for website functionality, security, and order processing

Analytics Cookies:
Help us understand how visitors use our website and improve our services (e.g., Google Analytics)

Marketing Cookies:
Allow us to track conversions and deliver targeted advertising

Preference Cookies:
Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality and user experience of our website. For more information about cookies, visit www.allaboutcookies.org.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:

Order Information:
Retained for at least 3 years for accounting, tax, and legal compliance purposes

Design Files and Artwork:
Retained for the duration of your order and a reasonable period thereafter (typically 1-2 years) for reorder purposes, unless you request deletion

Account Information:
Retained while your account is active and for a reasonable period after account closure

Marketing Communications:
Retained until you unsubscribe or opt out

Analytics Data:
Retained according to our analytics provider's retention policies

When information is no longer needed, we securely delete or anonymize it. However, we may retain certain information as required by law or for legitimate business purposes.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access:
You may request access to the personal information we hold about you and receive a copy of your data

Right to Correction:
You may request that we correct inaccurate, incomplete, or outdated information

Right to Deletion:
You may request deletion of your personal information, subject to legal obligations and legitimate business needs (e.g., order history for tax purposes)

Right to Opt-Out:
You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly

Right to Data Portability:
You may request your data in a portable, machine-readable format

Right to Withdraw Consent:
If we process your information based on your consent, you may withdraw that consent at any time

To exercise any of these rights, please contact us at cs-sticker@guangdongcs.com with your request and sufficient information to identify you. We will respond to your request within 30 days or as required by applicable law.

8. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Encryption of data in transit (HTTPS/SSL)
Secure storage of sensitive information
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee training on data protection and privacy
Incident response procedures for data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using industry-standard security practices, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services. We are not responsible for the privacy practices, content, or security of external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information. Your use of third-party services is governed by their respective terms and privacy policies, not this Privacy Policy.

10. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately at cs-sticker@guangdongcs.com.

11. International Data Transfers

CSticker is based in China and operates manufacturing facilities in Hong Kong, Shenzhen, and Dongguan. Your personal information may be transferred to, stored in, and processed in these locations. By using our website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We implement appropriate safeguards to protect your information during international transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. For material changes, we may provide additional notice (such as email notification). Your continued use of our website and services after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email:
cs-sticker@guangdongcs.com

WhatsApp:
+86 18718684696

Company:
CSticker

Website:
csticker.com

We will respond to your inquiry within 30 days or as required by applicable law.